- Location: Paris, France
- Languages Spoken: French, English
PROFESSIONAL AND ACADEMIC BACKGROUND
Coralie Musy is responsible for Nissan's brand and customer experience in the Africa, Middle East, India, Europe and Oceania (AMIEO) region, including call center operations, customer satisfaction, customer data, and contact strategy. Overseeing digital, media, communication assets, and connected services, her role spans all customer touchpoints. With a strategic focus on positioning Nissan as a leader in electrification and crossovers, she emphasizes innovation and customer-centric solutions, driving Nissan's transformation in key areas such as digitalization and electrified mobility.
Coralie drives Nissan's transformation in key areas such as digitalisation and electrified mobility.
Coralie joined Nissan France in 1988 in the After-Sales and Training Department and quickly progressed through roles at Nissan Europe, leading projects such as the creation of maintenance contracts and extended warranty schemes. In 2006, she became Head of Product for the 4x4 division, managing models including the Navara and Patrol.
From 2008 to 2011, Coralie served as Marketing Planning and Cross Car Line Manager for Nissan West Europe. She later returned to Nissan Europe as Head of Digital Marketing and Customer Relationship Management (CRM).
Coralie's leadership in marketing culminated in her role as Marketing Director for France, where she focused on enhancing customer loyalty, digitalising communication, and engaging with customers.
NOTABLE ACHIEVEMENTS:
- Launched the VOR Process to improve parts delivery and reduce customer downtime
- Developed e-commerce Shop@Home experience, earning Nissan France two Leads Awards in 2020
- Directed digital transformation projects, including the launch of a European customer platform and mobile phone strategies
LEADERSHIP PHILOSOPHY
Coralie's leadership approach emphasises innovation, collaboration, and a strong focus on customers. She believes in challenging established norms to create meaningful change and leveraging digitalisation to improve the customer journey.
BEHIND THE TITLE
In her personal time, Coralie enjoys recreational sports, in particular running and tennis, which she continues to play with her daughters. She prioritises balance and quality time with her family – while also sharing her passion for travel and new experiences.
HISTORY
- 2019 - Present: Region Vice President, Brand and Customer Experience, Nissan AMIEO
- Manages customer touchpoints and drives Nissan's leadership in electrification and crossovers
- Previous roles:
- 2014 - 2019: Marketing Director – Nissan France
- 2011 - 2014: After Sales General Manager – Nissan Europe
- 2008 - 2011: Marketing Planning and Cross Car Line Manager – Nissan West Europe
- 2006 - 2008: Head of Product, 4x4 Division – Nissan Europe
- 1998 - 2006: Various Roles – Nissan France and Nissan Europe
- 1996 - 1998: FIA – Automotive Industry Role
EDUCATION
- 2019 - 2020: Nissan Global Top Executive Programme – The Wharton School
- 1996 - 1998: BAC +5, Aeronautical and Automotive Engineering – ESTACA, France
- 1991 - 1996: Engineer's Degree – ESTACA, France
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