- Position: Region Vice President Aftersales & Connected Services, Nissan AMIEO
- Location: Montigny-le-Bretonneux, France
- Languages Spoken: French, English, Italian
PROFESSIONAL AND ACADEMIC BACKGROUND
Stéphane Lamari leads Nissan’s Aftersales and Connected Services divisions for the Africa, Middle East, India, Europe and Oceania (AMIEO) region, overseeing operations across 43 markets. With extensive expertise in aftersales, network transformation, connected services and customer experience, Stéphane is instrumental in shaping Nissan’s aftersales operations in this diverse and expansive region. His responsibilities include driving change management, developing and implementing parts sales strategies, enhancing customer loyalty and retention, and ensuring the growth of customer satisfaction.
Stéphane also oversees Nissan’s Energy Services activities, which include the Charging business and Vehicle-to-Grid (V2G) solutions.
Stéphane began his career with Renault in 1999 as an Engine Product Manager, progressing through roles in aftersales marketing and leading parts sales and marketing teams in Poland and South Africa. Between 2008 and 2010, he served as Europe's Key Account Manager for AGC, optimising the Replacement Glass Business Unit’s profitability during the financial crisis.
Between 2010 and 2019, Stéphane held several Aftersales leadership roles within Fiat Chrysler across France, Italy, Canada, and Australia, gaining global experience in diverse markets.
In 2019, Stéphane joined Nissan as Vice President of Aftersales for Asia and Oceania, based in Bangkok. During his tenure, he established a unified aftersales function across the region, implementing consistent processes and aligning strategic efforts across all countries.
NOTABLE ACHIEVEMENTS:
- Built the Aftersales function for Nissan’s Asia and Oceania region from the ground up, creating consistent processes and a unified strategy.
LEADERSHIP PHILOSOPHY
Stéphane's leadership is focused on operational excellence. With a deep understanding of diverse markets, he empowers teams to work cohesively, delivering transformative results that enhance customer satisfaction and loyalty.
BEHIND THE TITLE
In his spare time, Stéphane likes to travel and discover new places. He also enjoys surfing, skiing and boxing.
HISTORY
- 2026 - Present: Region Vice President Aftersales & Connected Services, Nissan AMIEO
- Leads aftersales and connected services operations across 43 markets, focusing on customer satisfaction and parts sales strategies and connected services strategies.
- Previous roles:
- 2023 – 2026: Vice President, Aftersales – Nissan AMIEO
- 2019 - 2023: Vice President, Aftersales – Nissan Asia & Oceania
- 2010 - 2016: Aftersales Leadership Roles – Fiat Chrysler
- 2008 - 2010: Europe Key Account Manager – AGC
- 1999 - 2008: Various Roles – Renault
EDUCATION
- 1995 - 1998: Master of Business Administration (MBA), Business Management, Marketing, and Related Support Services – Groupe ESC Troyes, France
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